The Courses

Course information

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2-Day (13 contact hours) Assisting Individuals in Crisis  $325 +HST

I recommend this as your first course in CISM.   Over 13 hours of class time you will learn basic skills to help people who have had a traumatic experience.  We will discuss not only what techniques can be used to help that person, but also some of the reasons why those techniques actually work. 

The SAFER-Revised model of crisis intervention can be used in professional as well as personal settings.  After you take this training, you will understand that you have been providing crisis intervention for much of your life.  Now with a new appreciation for the skills you already have, and an easy model to follow, you will be better equipped to help your peers and others deal with the unpleasant experiences that life has sent their way.

Program Highlights:

  • Psychological crisis and psychological crisis intervention
  • Resistance, resiliency, recovery continuum
  • Critical incident stress management
  • Evidence-based practice
  • Basic crisis communication techniques
  • Common psychological and behavioral crisis reactions
  • SAFER-Revised model
  • Suicide intervention
  • Risks of iatrogenic “harm”

 This training may be eligible for CE credit. Check with your own professional association to confirm.

Click HERE to register.

2-Day (13 contact hours) Group Crisis  Intervention $325 +HST

Over the course of 14 hours together either online or in-person, I am going to help you understand how an unpleasant event may affect a group of people, and how you can help them.  This course builds on the Assisting Individuals in Crisis training and expands the application of the ICISF Model of Crisis Intervention.

Designed to present the core elements of a comprehensive, systematic and multi-component crisis intervention curriculum, the Group Crisis Intervention course will prepare participants to understand a wide range of crisis intervention services. Fundamentals of Critical Incident Stress Management (CISM) will be outlined and participants will leave with the knowledge and tools to provide several group crisis interventions, specifically demobilizations, defusings and the Critical Incident Stress Debriefing (CISD). The need for appropriate follow-up services and referrals when necessary will also be discussed.

This course is designed for anyone in the fields of Business & Industry Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Homeland Security, Mental Health, Military, Spiritual Care, and Traumatic Stress.

Program Highlights:

Relevant research findings
Relevant recommendations for practice
Incident assessment
Strategic intervention planning
“Resistance, resilience, recovery” continuum
Interactive group crisis interventions
Informational group crisis interventions
Adverse outcome associated with crisis intervention
Reducing risks
Critical Incident Stress Debriefing (CISD)Completion of “Group Crisis Intervention” and receipt of a certificate indicating full attendance (14 Contact Hours) qualifies as a class in ICISF’s Certificate of Specialized Training Program.

Click HERE to register for this session.

Please use the contact form  for pricing and additional information on this training.

Course Description:
This 3-day course combines ALL of the content of ICISF’s Assisting Individuals in Crisis & Group Crisis Intervention courses.  Two certificates are awarded following 27 contact hours with the instructor.  

Crisis Intervention is NOT psychotherapy; rather, it is a specialized acute emergency mental health intervention which requires specialized training. As physical first aid is to surgery, crisis intervention is to psychotherapy. Thus, crisis intervention is sometimes called “emotional first aid”. Designed to present the core elements of a comprehensive, systematic and multi-component crisis intervention curriculum, this course will prepare participants to understand a wide range of crisis intervention services for both the individual and for groups. Fundamentals of Critical Incident Stress Management (CISM) will be outlined and participants will leave with the knowledge and tools to provide several group crisis interventions, specifically; Crisis Management Briefing, RITS, defusings and the Critical Incident Stress Debriefing (CISD). The need for appropriate follow-up services and referrals when necessary will also be discussed.

This course is designed for anyone in the fields of Business & Industry Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Homeland Security, Mental Health, Military, Spiritual Care, and Traumatic Stress.

Program Highlights:

  • Psychological crisis and psychological crisis intervention
  • Resistance, resiliency, recovery continuum
  • Critical incident stress management
  • Evidence-based practice
  • Basic crisis communication techniques
  • Common psychological and behavioral crisis reactions
  • Putative and empirically-derived mechanisms
  • SAFER-Revised model
  • Suicide intervention
  • Relevant research findings
  • Informational group crisis interventions
  • Interactive group crisis interventions
  • Adverse outcome associated with crisis intervention
  • Critical Incident Stress Debriefing (CISD)

This two day course builds upon the content of the prerequisite course Assisting Individuals in Crisis.  Using the SAFER-R framework as a platform, participants are introduced to scenario based variations of the model.  Topics such as advanced psychological triage, grief,  suicide intervention, challenges in follow up and referral, and self-care are addressed.  In addition, participants are asked to evaluate pre-recorded video examples of crisis intervention using the SAFER-R model.

*Prerequisite: Assisting Individuals in Crisis (formerly Individual Crisis Intervention and Peer Support)

Course Highlights:

  • Natures & definitions of a psychological crisis and psychological crisis intervention
  • Nature and definition of critical incident stress management and its role as a continuum of care
  • Empathic communication techniques
  • Practice of psychological triage
  • SAFER-Revised model of individual psychological crisis intervention in s suicide scenario
  • SAFER-Revised model of individual psychological crisis intervention in a “follow-up” or referral scenario
  • Risks of iatrogenic “harm” associated with psychological crisis intervention and will further discuss how to reduce those risks
  • Principles of self-care

Contact me if you are interested in this course.

Designed to provide participants with the latest information on critical incident stress management techniques and post-trauma syndromes, the Advanced Group Crisis Intervention builds on the knowledge base which was obtained through the Group Crisis Intervention course and/or in publications. At the conclusion of this course (14 contact hours), participants will have been exposed to specific, proven strategies to intervene with those suffering the ill effects of their exposure to trauma. Emphasis will be on advanced defusings and debriefings in complex situations.

This course is designed for EAP, human resources and public safety personnel, mental health professionals, chaplains, emergency medical services providers, firefighters, physicians, police officers, nurses, dispatchers, airline personnel and disaster workers who are already trained in the critical incident stress debriefing format. It will also be useful for those working extensively with traumatized victims for various walks of life.  This course requires previous training and experience.

*PrerequisiteGroup Crisis Intervention

Course Highlights:

  • Relevant research findings
  • Managing complex group oriented crisis interventions
  • Nature and importance of incident assessment
  • Strategic intervention planning
  • Comprehensive, integrated, systematic and multi-component CISM
  • Concepts of enhanced group processes
  • Significantly delayed interventions
  • “Multiple incident CISD”
  • Suicide of a colleague
  • Small group crisis support sessions after a disaster

If your Peer Support or CISM Team has been trained and needs some refresher activities or exercises, get in touch with me to set up customized training for your organization. 

Group and individual training is available with customized scenarios specific to your workplace.  Training can be facilitated by one or two instructors as is appropriate to your group and need.

Visit the contact page to start planning your refresher training.

This course is not available via remote training.  In Person training will become available as COVID-19 protocols permit. 

Please use the Contact Form or check the Living Works website for availability. 

Please note:  * (asterisk) indicates that the course is currently available for registration.