ICISF Course Evaluation Summary

It was more concise than the other debriefing class I had taken. The Powerpoint had funny jokes which helped take some of the gloominess of the subject away.

Interactive learning.

The content was all pretty new to me, so I found the majority of teh info useful

Steve’s knowledge of the course material was above excellent. He presented the material in a concise manner that made it engaging learning environment.

Presenter was relatable, even though he was not from corrections background. He was able to transfer skills he developed as a Police Officer. He recognized that in corrections we are all of the primary response officers at once.

The in person was wonderful!

Nice to get a refresher and work with staff from other departments

I ENJOYED THE IN CLASS PRESENTATION WITH MY FELLOW CISM MEMBERS. I FIND IT MUCH MORE BENEFICIAL THAN ONLINE TRAINING. THE KNOWLEDGE AND LIFE EXPERIENCES THAT WERE SHARED BY STEVE WERE INTERESTING. THE SETTING WAS GREAT WITH WATER, COFFEE AND SNACKS. THE PRIZES WERE ALSO A NICE SURPRISE.

The presenter’s passion for the material and practical examples provided. Loved that is was staff focused

Material was good and well presented, Good course for non-mental health professionals.

The instructor was very knowledgeable, had a great presentation style and sensed of humor.

the instructor is very knowledgeable and interesting

The information was laid out in a format that was easy to follow and the facilitator was able to engage the group and was flexible to what the group needed in relation to more discussion, etc. Found I was able to highlight some areas that I could improve on in relation to my wellness but the information and the session allowed me to come to this in a productive and safe way.

The presenter was very knowledgeable of the topic and appeared to have first hand experience. the presentation was easy to follow and is applicable to a wide range of employment positions and life experiences.

The in person discussions.

Bringing in examples of authors and books we can refer to.

How our brains are able to form new synapses and grow new cells. My knowledge on this topic was quite minimal so that was sort of eye opening for me. Also I always believed that exercise, maintaining a positive attitude and more were essential to ones well being and body armor. Training really put that in perspective for me and even though I already had a good understanding of this, I felt that I learned more.

Laughs, scientific based info, and finally getting to train with everyone in the region once again.

Presenter knew the content and was passionate about the program.

I liked the engagement of the presenter and how he consistently asked us for feedback and our thoughts

Very interactive and open environment, feedback was welcomed, multiple learning opportunities

The small group size, made for a quick absorbtionof the material

The group activities/ experience of the instructor

The instructor was able to share relatable content that allowed us to have a better understanding. The difference between group and individual was also helpful.

I liked learning the course material and then being able to discuss and practice as a group.

New information and tool to utilized

Slide deck supported in learning and following along with the presenter.

The instructor ability to relate it to real life

I feel like we went at a good pace and I was able to understand everything really well.

It was extremely informative and very applicable to my work environment. I felt more confident in my abilities to support others in crisis.

The way the information was presented. How the group was separated for role play. The presenter was knowledgeable and used personal experiences. How they set up a few tables for those who prefer to stand. The breaks were nicely spread out.

Facilitator was knowledgeable, appropriately humorous, and very mindful of the adult learning setting. Info was excellent and group comradery was awesome.

enjoyed the overall method of the teaching and that it was organized

I liked hearing the actual crisis that people had to overcome.

I enjoyed the presenters style of presenting.

I liked how it was very informative without being overwhelming.

he was very clear and made it easy to listen and learn

The variation of materials and strategies used to present: PowerPoint, speaker facilitation, group work. Request breaks were given and necessary with our group in order to keep them engaged.

The fact that he explained things with me clearly

Instructor was very experienced in the subject matter. Great opportunity to connect with other First Nation Mental Health and Wellness Teams – able to now connect and build the local programs and develop best practices in Mental Health supports and NNADAP

I liked the humour used. Steve was a great facilitator

I enjoyed that the trainer was very engaged and spoke about the material very knowledgeably.

Clear communication and direct information

The expert presention

instructor was fantastic

Again I liked Steve’s presentation style, interactive, real life examples, and knowledge base

I liked that the instructor was flexible.

Lot’s of information and the way it was presented. Instructor very knowledgeable and open conversation was encouraged.

Recognition of we all need access and supporta

Real life stories/application.

instructor was really good

Steve acceptec the realities of many of the participants having specific issues as related to CISM, and allowed for the merging of these discussions throughout the presentations. Also , Post COVID, it was just so awesome to be in person with our colleagues.

it was very informative

I liked how interactive Steve made it, it felt very relaxed and not too much like a lecture. He had a great knowledge of adult learning and was great at reading a room to know when breaks were needed. I liked his real life examples.

A good mix of visuals, practical and teaching time. Personal experiences and best practices provided by the instructor were excellent.

Open conversations, laid back atmosphere. Instructor was very knowledgeable.

Booklets, shared experiences, examples

Real life stories/applications of skills and practices.

i like about the games we played in the training

I liked the group intervention crises

I enjoyed learning about the Group Crisis Intervention. Annnnnd the game Kahoot!

I liked everything I learned fr the workshop

I appreciated the manner in which the material was presented. we were able to relate the information directly to our work place which made it extremely helpful. The break out sessions were helpful as well in creating better understanding of the material and how to use it.

It was interactive, open dialogue, content was made relevant.

Video of debrief, Steps of debrief

The information was very good, well presented and easy to follow. Lot’s to take away.

There was lots of good information and skills that I can apply in my workplace.

I like the step by step model that leads you through a conversation, lots of small breaks were very helpful

Zoom training is hard, but I appreciated that we broke off into mall groups.

I thought the SAFER-R model was very useful and a good tool to have in your mind when debriefing with someone. Those type of conversations can be overwhelming and I find it much less stressful when I have a general outline of what to say next.

Content relativity, and organization of the information.

Steve’s relaxed, comfortable presentation of the information. Breaks every hour to help with maintaining focus with on-line learning. Discussion from other participants, although despite Steve providing lots of opportunity – there was limited participation. Role play in break-out groups to practice the techniques.

I liked the interaction between group members and i thought that Steve did a wonderful job making the online training interactive and entertaining.

SAFER MODEL: Clear and concise steps.

I found the material relatable to my job.

Liked the in person aspect as opposed to online

Examples from lived experiences providing peer support

Group Practice is always great. I appreciated that the instructor was aware and encouraged adult learning principals.

Good combination of videos, exercises and lecture

Very clear structure and process

Like that it was a small group

The best part of the presentation was the interaction among peers in the breakout rooms

The instructor was very knowledgeable and kept the presentation engaging.

The presentation was very thorough and well explained.

I liked the role playing and break out rooms. I think practicing skill sets helped me further develop my skill set.

How interactive it was and Steve’s ability to make heavy topics “fun” .

Steve was a relaxed , comfortable – very approachable. He gave frank responses to questions and queries. He invited participation in a realistic manner.

Information was provided in a very clear way with lots of opportunity to practice the skills we where being taught

I liked the way that Steve broke down the information – some things were referenced from the manual, other things were anecdotal, and lots of information was very practical and applicable immediately to all of the various roles that the trainees came from.

Virtual training comes with some unique challenges, but overall, this was excellent training. I enjoy the group discussion and hearing other participants share their experiences with conducting defusing’s and debriefings. The instructor also has a wealth of knowledge and experience to share, which makes the learning environment more interesting.

The breakdown of each intervention and when they could be used

Honestly, I found the presentation style quite boring. It did not engage me very well.

Openness to adult learning

the group interactions

Was interesting to learn a structured and evidence-based approach for critical incident debriefings. Many aspects of the approach were part of my clinical training as a social worker and other clinical trainings I have taken. However, it was helpful to review and learn the ICISF model in which I had no previous familiarity or training.

small group work. This allowed us to use the material

I liked the group crisis intervention part on the last day.

Interaction between the varied experiences in the class

3rd day – debriefing

Directive and specific

Good supporting information and presented thru a individual with experience in his background work history

Well laid-out, organized

I enjoyed the organized presentation of the material including some case examples The presenter is excellent and his knowledge and skill was very evident

It was presented in a manner that was easy to understand.

I enjoyed the opportunity to learn and then break into small groups to further discuss and practice the concepts.

I enjoyed the group work and the video presentations.

Instructor has obviously done a lot of work trying to get debriefing and individual support in his workplace

Easy to follow along, able to ask questions

The content was good, realistic and shifted gears in an appropriate and safe setting

group work and collaboration with other health care and mental health professionals

Instructor was great with delivering the information

The presenter was knowledgeable

Well prepared and informative.

Learning how to deal with crisis. Having a laid out plan to follow. Having resources (books, cards) that I can have as a guide. Setup was conducive to adult learning – frequent, short breaks, group activities etc. Instructor was knowledgeable. It was great getting to see the role play and to see a mock crisis intervention/debriefing with a group.

Multiple interventions rather than a single perspective. The SAFER model is user friendly. Steve was obviously knowledgeable. The reminder cards are great tools.

The interaction between the instructor and students

My participant group were all from related counselling and education professions, so it was very helpful to all have a similar frame of mindsets as we worked through the material.

The way the manual was setup; the detailed difference between the intervention types and the clear definition of when each one should be used. The energy and knowledge of the presenter.

The repetitiveness built my confidence in the content.

Presentation was digestable and content was relevant. Presentator was patient and curious as many participants shared out their experiences from an educational system lens which varied significantly from the other attendees.

It was very informative. The presenter did a great job of keeping us all engaged. He also tailored it to our needs since most of us are licensed counselors/social workers.

The pace and the way the instructor adjusted content to meet the needs of the group

The Instructor Steve Horner was very well organized and prepared. His presentation style built a cohesive and supportive group learning environment.

The facilitators knowledge, stories, links wth broader theories (e.g., trauma and psychology in general) and his willingness to be flexible with our group’s confusion about the context and our need to discuss the material in great depth.

Presenter’s ability to work flexibly with the material. The presenter also was skilled at answering in-depth questions and navigating bring the group back on task.

Interactive Engaging skill-building wallet cards/books helpful

The SAFER-R model was helpful for its organization and structure.

Informative and detailed.

information was evidence based and linked to concrete examples.

Steve knows the material well and backs it up with real world experience

Instructor’s flexibility and the examples from his experience in group peer support.

Material presented in detail and clearly.

Our instructor Steve was fantastic. He grounded the theory in real world examples and was able to adjust to the needs of our group.

Interactive Respected adult learners References/resources

The facilitators knowledge and experience and his flexibility with our groups culture and process.

The program gave us useful language to approach students in crisis.

Instructor was very knowledgeable. Allowed for good discussion amongst class and with instructor. Was able to practice skills learned in small groups.

Content was interesting

Conversations it stimulated

Easy to follow content

The presenter created a safe place to join in the conversation.

Ease of conversation. Presentor was well versed and passionate about the topic.

the interaction with the group.

Strategies and data shared

It’s an important reminder to self care

He was well spoken and did not have to refer to the slides or book.

That the instructor had been a Police Officer. Adds credibility esp to a Police audience.

Information and statistics about the impact of shift work on all aspects of health and methods of limiting these impacts.

The material was relevant and brought to light some things I could do better.

The Instructor was very knowledgeable on the subject and was a great presenter.

Good Self Care Reminders / Strategies

The facilitator’s presentation of materials.

Interactive abd good fuscussion

Stimulating conversations developed during this presentation were very worthwhile .

The updated information and networking opportunity.

The relaxed manner in which the instructor presented. It was not “death by powerpoint” which sometimes is the case with ICISF courses

Interactive approach to teaching. Presenter was open, interesting , relatable , knowledgeable and very respectful and in tune with the groups learning needs . Lots of fun while learning .

Steve is very knowledgeable and easy to listen to

The Content was very relevant.

Group discussion. Book.

Working with other agencies.

There was new information for me. Input of different experiences from group members. Gave us a checklist to follow up with the members of our network. Networking with other groups and programs.

It was rightly assumed that we had precious knowledge and group wisdom. I appreciated that.

The discussions and networking

Conversations with all the experience in the room

I appreciated the knowledge of the instructor and the information and perspective he brought to the material.

Some great information that spurred great interactions. Instructor was great at presenting as well as directing discussion on topics.

The presenter was aware of the level of expertise in the room and adjusted his presentation accordingly. He also was aware of the need to take regular breaks to allow us to stretch and refresh. He promoted discussion and never came across as a know it all. He was personable, approachable and very involved with us.

It was well facilitated and due to the relatively homogeneous nature of our group the conversations were all very relatable and applicable to our practice.

shared knowledge of the group

Facilitator’s knowledge of materials.

Presenter encouraged discussions that enabled trm modus knowledge sharing. Advanced content was clearly delivered.

The discussion of practical applications of the material.

Pete was so far the best presenter I have had from ICISF trainers. His delivery was perfect

Discussion was lively

Instructors personal knowledge

The diversity of the group. Getting information from other groups experiences

Discussion with fellow participants.

I liked that it was a small group of related professionals. I also liked that Steve Horner (our presenter) was able to incorporate different experiences and work settings to show how strategies and protocols can be adapted to presenting concerns.

Presenter is very knowledgeable and approachable. He is flexible and personable.

Knowledgeable presenter. Having the opportunity to do an advanced workshop tailored to mental health professionals.

Steve was knowledgeable and interactive with participants

The opportunity to get advanced training session material

Instructor was well prepared, very knowledgeable and very dedicated to the practice. He quickly read the room and acknowledged the base skill set of the present CISM team. Material gave opportunity for some good discussion.

Instructor Steve was knowledgeable and thoughtful in his responses, and was attune to the needs of the audience.

Steve is clearly very knowledgable and understands the complexity of suicide etc very well. I really appreciated his ability to read the experience in the room and adapt accordingly.

The content and applicability to work and life.

Always great learning new material

Facilitation of discussion regarding the course content.

Steve knew his stuff and could relate to how to apply it to our SAR practices.

The conversations amongst the class that came out of the content

Some useful material but I wouldn’t say advanced

Clear and straightforward approach with time to practice

Mix of theoretical and practical application

All the knowledge new information

Enjoyed the group role playing, and examples provided by instructor.

The instructor was pleasant, and had experience and knowledge of the material. Also, as adults who don’t necessarily sit all day, it was great to have frequent 10 minute breaks 🙂

Clear outline of the model

Very personal, good examples, relevant content.

The instructor used well placed humour to lighten to mood.

The straight forwardness

The instructor was nice.

The presenter was very personable and passionate with what he was teaching. Dave provided a learning atmosphere that was very comfortable and educational.

The information received

Far more relax than the last one i took who said if you’re not crying, they are not doing a good job.

Instructor Dave showed genuine interest in the content he presented.

Very informative and lots of practice within small groupwork

The presentation was engaging and allowed participants to practice scenarios where the training information had to be used / implemented. It will make using the material that much easier.

I enjoyed the content and the ability to be able to practice the various skills that were taught right away.

Facilitator was absolutely wonderful, was able to easily build rapport and engage/keep the group engaged. Appreciated the sharing of personal experiences to connect with the group and encourage individuals to think about not only where the skills can be used in a professional setting, but also personal when talking about suicide. The jokes and videos used during the presentation to get the group comfortable and laughing were absolutely hilarious.

Real life explanations of the process to unpack scenarios, hearing about the expertise of other professions

connection with the class, knowledge interactions group discussion

Knowledge, and enthusiasm

The instructor was engaged and cared about what he was teaching. He was approachable and real world

The delivery! Dave was easy to relate to, presented it in a meaningful way and made it very easy to grasp the concepts.

Dave, the instructor made it it great! Wholeheartedly worth paying him double!

Dave. His ability to keep participants engaged in the information, content and presentation is very admirable. Time flew by. Never bored. Extremely talented facilitator.

Presentation was engaging. Provided excellent feedback. Time management was on point.

The content was great, I learned a lot and will definitely take it back to my workplace and use the tools and techniques. – The role play was very well done and informative

I enjoyed the group debrief practice sessions.

the presentation was done good easy to understand the visuals

Everything was awesome

I appreciated how the instructor conducted the adult learning and incorporated many ways to keep everyone engaged and contributing to the content. I found the exercises we did as a group to be very helpful.

The material n instruction

I found the small group practice activities very helpful.

Our instructor Steve Horner was awesome. He was very knowledgeable of the course content, humorous, and kind.

what i liked the most was how the presentation was presented

The group interactions, it was very helpful to practice the materials being presented

I loved the way our instructor laid on the materials. He is an excellent instructor

Short videos and group activities

Visual and student’s input

I found the workbooks and self assessments to be very helpful.

what i like the most is how the trainer presented

Going through and developing a Personal PBA plan

Some information on neurology and how the brain responds to external stressors

I found this presentation to be very helpful to hold myself accountable as a helper.

Everything very knowledgeable

I found the content to be applicable. I liked that it was engaging and kept my attention.

Material and information

I like that there is a formal structure to the group crisis intervention.

The group interaction and practice. It helped to have a better understanding of the material

The instructor was well prepared, when presenting the course material. He engaged well with the course participants.

The way it was delivered. He was open to discussions as questions arose.

the small groups and discussions.

Discussions on topics what he was presenting

just the care we are to do when around someone or people who are dealing with a sucide. and what we can and cannot do.

That it was a group presentation.

It was well thought out and enhanced by the instructor’s experience. I found Steve to be very knowledgeable in this area and was willing to be vulnerable thus creating a safe environment for the participants.

The Material and Scenarios of Topics.

The information was well presented and the facilitator was knowledgeable.

I liked the concept of how the training was presented. How we can incorporate into our work place. How we can benefit by helping others especially in our community.

The most I liked about the presentation were the role plays where we had a group of 3. In each role play (3), we had to be a helper, a victim and the listener.

When we talked about PTSD

The respect that’s been given

How he explained everything until i understood the message and teachings he brought forward.

The different areas of using crisis intervention to an event. I enjoyed the group discussions and sharing circles.

hands on interactions

got to the point very clear

Liked the topics. Sharing the Crisis you faced and sharing how you came through

given ideas on how to handle and approach situation’s.

The information and the facilitator’s knowledge and his approachable manner

Very informative and I like the group discussion.

I loved how direct the presentation was and there was lots of knowledge to it.

the interaction with the participant. asking questions taking in what we said.

The instructor was very knowledgeable. He answered all questions in a professional manner.

The most I liked about the presentation is the Crisis Management Briefing, the different steps in working with small or large groups.

the willingness of the trainer to engage in discussion during the presentation.

The flow of the content and having practice exercises.

It was easy to follow and the diagrams were great! Steve was personable and made a very safe setting for us to try something new and be vulnerable 🙂

We had a small group and I liked how it evolved into group discussions or experiences with some required lecture mixed in. Our facilitator created a trusting and safe environment to learn in.

Interactivity and practical exercises (role play)

Steves interactions with the group. He was able to make similarities between his experiences and training and that of the groups.

Group work and practice activities

I liked how the facilitator used real life examples

I liked the information provided

The information and flow of presentation

It was a good mix of presentations, videos, group work and scenario training.

Very informative and well structured.

group work/practice scenarios

Facilitator’s clear presentation of content, videos, opportunity to work with other participants.

The chance to try out the new skills.

Knowledgable interactive Relevant

The instructor had extensive knowledge of the subject. The role-playing was most helpful. The days were long and the subject matter heavy so it was good to have multiple breaks.

Steve was very knowledgeable and engaging.

Steve is an amazing presenter and resource.

Facilitator is very knowledgeable

Knowledge gained to enhance my preparedness to a crisis intervention, CISM response -through a CISM lens.

group discussion and exercises

The discussion from others attending and the Instructor explaining in detail the material

I enjoyed how the instructor presented the material and scheduled the group activities.

Was easy to understand, well thought out from the instructor.

Great information I didn’t have

The course material was well presented. I loved the interaction with the group and the i loved the videos.

Interactive sessions

Instructor was very knowledgeable about content. Easy to understand. Lots of group and individual class discussions / scenario training.

The Interaction with Others Taking the Course.

The man breaks. As I needed many due to my past experience in traumas I often felt overwhelmed myself.

I really like the group scenarios, such good discussions and presentations.

The way Steve gave multiple examples to explain each section of the books

break out groups , interaction

Clear and interesting

The material was presented in an engaging manner. The personal anecdotes and examples made the material applicable to our work situation.

The instructor was well presented, gave excellent examples, clear and preside

It was well put together easy to follow and alot of helpful information

Group work and practice activities Interactive

We did the group scenarios and everyone asked questions

I love doing group activities and intervention with other people

Instructor was knowledgeable about material, lots of activities in class, felt comfortable in class.

The real life examples Steve gave. The information was great and relatable to real life situations/crisis’

information packages

Group discussions with other colleagues

Allowing sharing of stories

I loved how engaging the presentation was for the 3 days.

the bingo draw, the coloring materials provided, and frequent breaks

Renacting response to crisis.

Role-plays and adult learning techniques that promote flexibility.

Thorough, had applicable knowledge, good idea to run through activities, good amount of breaks

Instructor’s knowledge and experience and ability to engage and adapt to learning needs.

It was a practical session, we learned and we modeled what we learnt. That way it sticks to the memory

I liked the way the presenter gave the information. It very palatable, broken up into manageable sections, with plenty of time to practice. I find that when I’m able to practice the material, I am able to use it more confidently in a real life scenario. I also really enjoyed some of facial expressions of the trainer when people would offer up stories that weren’t actual critical incidents. I had a few chuckles.

Surprisingly, the role plays and group activities! Typically I do not like this learning style, but in this context I found it very helpful to apply the learning.

the activities and cue cards to follow along

The subtle humor the instructor shared while presenting.

Group role play scenarios to put what we have learned into action.

Facilitator was knowledgeable, engaging with attendees, nice structure/organization/flow to the presentation, good use of break time

I enjoyed Steve’s non-intimidating manner, his well organized presentations and the diversity of materials used.

Well planned. Enough time and space to ask questions.

Very comprehensive, role plays were effective in helping us learn about defusing and debriefing models.

Steve was knowledgeable but very easy to listen to over the course of 3 days. He mixed in some humour to keep things from bogging down or feeling too heavy. Much of the information was not new (we had been practicing a “second hand” version of the process) but the opportunity to do some role playing was great, as was meeting people from other settings/sites.

Steve has a calm manner and approach, allowing for an unhurried assimilation of the information.

The authenticity of Steve and his ability to teach the model from a practical standpoint.

The presentation was given in manageable chunks of information, with opportunities to break from intake. There was opportunity to practice the material. There was a good amount of humor inserted into the presentation of what can otherwise be very serious material.

The facilitator brought a wealth of knowledge from personal experience and years of training to the presentation.

The presenter was very knowledgeable and provided real life examples. He was able to engage the group in discussion that provided reinforcement of concepts. Breaks were integrated at optimal intervals.

Great content and way of presenting the material with examples and ease of understanding.

interactive. Steve’s mindfulness regarding adult learning styles. Great information

I like Steve’s passion and knowledge. He always provided space and time for reflection, which was so great!

Good group discussions. Having the same small groups for activities/ role playing made it more comfortable as you got to know people

Very informative, lots of foundation knowledge

Videos and breakout rooms

Steve was knowledgeable, kind and easy to follow throughout the online course. The information was digestible and relevant.

That we were able to put the material into practice, with other people.

The Teacher was very experienced and made the course enjoyable.

The ability to complete the course via Zoom. The relaxed nature of the presentation. Steve’s ability to clearly address the topics, answer questions and instill confidence. Access to the written matterial.

It was interesting hearing other people’s perspectives who work in different occupations.

The information was clear and organized. I liked the pull out groups.

Engagement of the course material was well thought out

I liked the break out groups

varied use or slides, videos, graphs, discussion

topic was relevant, interaction with other participants in groups was good.

The delivery and engagement

It gives me the tools I need in my volunteer job of peer counselor with BOTG.

Specificity to crisis situations.

I enjoyed the small break off rooms with other participants in the group.

Professional and comprehensive

Very clear slides and a manual that was easy to follow along with.

Well organized. Great pace of delivery.

Good flow of course content

It was easy to follow and understand.

That it potentially could be saving lives and stress

Participating in the Critical Incident Stress Management Group Debriefing Training course was an enlightening experience. Steve created a supportive environment conducive to open discussion and reflection. I appreciated the structured approach to debriefing techniques, which provided clarity and guidance on how to effectively support individuals after critical incidents. The group exercises were particularly beneficial, allowing us to practice debriefing skills in a safe and collaborative setting. Overall, this course enhanced my ability to provide meaningful support to those experiencing stress following critical incidents. I would highly recommend it to anyone seeking to develop their skills in this area.

– Instructors Knowledge

Being on zoom was convenient.

The Instructor was highly knowledgeable and did an excellent presenting the material. The instructor was patient and answered group members questions. He was engaging and the encouraged and reinforced a comfortable and accessible learning environment.

Our instructor was very knowledgeable and answered the questions really well

The chance to hear experiences from the other students.

Easy to follow and connect the dots.

great speaker and very knowledgeable

Learning the different skills on defusing and debriefing.

Good interactive portions to keep us engaged. Good amount of breaks.

Presenters provided lotsa of real life examples to help you relate the material. Lots of scenario practice.

The content was relatable, and supported by evidence based practice. The real life events and discussions helped make a strong connection between the training and it usefulness for people needing debriefing and defusing support.

The content of the training was engaging and thought-provoking. The presentations allowed for the practical application of the theoretical models.

The content as presented by the instructor was engaging. The content on the slides could be improved. The content on the slides did not match the workbook and hard to keep up with.

The presented materials and research were on point and informative

structure of the approaches

I liked the theoretical information and the ability to practice in breakout groups

The instructor was very knowledgeable.

Presenter was well organized and knowledgeable

Good pace to the information

The way the presenter made it interacting with the staff

The content was relevant and informative, outlined efficiently, easy to follow.

What liked most about the presentation was how we had a chance to practice role play, to grow our understand more and get a feel of what it would be like.

Very well presented in terms of organization, keeping attention, ration from presentation to practical was great.

Engaging presentation. Content included mini breaks from the topic that I found were helpful to keep the mood lighter as well as take necessary mental breaks. Content and examples were relatable. Slides were easy to follow

Concise and to the point. Information was presented in such a way as to encourage participation and allow individuals to opt out if they were not ready

I liked that options were provided for levels of participation to meet the needs of the participants. The content was very applicable for my work environment and provided the start of a good framework

The pace of information presented, content

Flexible presentation, geared towards participants’ previous knowledge and experience.

The accessibility of the material for a broad audience.

Having an opportunity to role play, and learning about System 1 & 2 thinking.

I enjoyed the mock presentations, the reality provided of situations we as a community could face. I also find the wallet cards an excellent reference.

The instructor was very knowledgeable and would take it again with him

Steve delivered the information and content in a very easy manner to understand. I like the models provided as well.

I liked how the trainer correlated experience to the book information.

Well organized instructor that is knowledged. All of the hands on training to sit and do scenarios.

the face to face course was nice. doing it online is a great idea since its in the comfort of our house. it is easier to have the learning set up without being in class and its safer when its time to share our ideas and answers. it was a great course

Immersive, thorough, informative, practical.

The role play and group work

Instructor started on time at the start of the day and after breaks.

Clear structure, easy to follow

It was clear and easy to follow

Delivery was professional and well organized. Role play was effective without being overly contrived. Served as a good refresher on some useful concepts.

The thinking fast and slow reference.

Very well organized for a virtual environment.

I liked the amount of information and the instructors knowledge to me questions, plus the group discussions. I wasn’t left wondering.

Being able to practice within in a group setting and also having breaks every hour helped with online learning.

The Personal experiences

loved the breakout rooms, the different discussions for how to respond to situations by different people from all over the country.

The content and the presenter

I liked that the presenter asked questions and engaged the audience.

The structure, time management, technology informative , collaboration of materials and group participation. Overall very well presented.

The instruction was good and gave good examples

– straightforward and easy to follow – facilitator was knowledgeable and able to explain material clearly – facilitator provided examples and experiences – discussion flowed and was encouraged – the session went by quickly

* the dynamics between the instructor and class. * the story telling * role play on PASS

Steve Horner is an excellent facilitator. He engaged all candidates to actively participate throughout the training session.

Discussions between group and presenter

– helpful information – straightforward and well-presented – dialog and discussion encouraged and flowed naturally – opportunity to put theory into practice and roleplay – health breaks which provided break in content and for our brains

* PASS group activity * Group / Instructor dynamics

the progression of the content made sense and manageable the various teaching mediums of group interactive sessions, videos, shared experiences (open dialogue)

I liked the opportunity to role play and the introduction the safer model. I thought the Safer model was very applicable.

The presentation was engaging, and I especially enjoyed the role play / sharing of personal experiences.

The instructor used real life examples and was genuine and articulate,

I really enjoyed hearing about personal experience and stories. i felt it made it easier to understand. i also liked how when we broke up into groups, the groups were small. Going back to the same members of the group made it easier to open up to.

I enjoyed the facilitators way of keeping people engaged and encouraging discussion. I enjoyed the material and opportunity to practice the skills.

The instructors first hand knowledge and experience as well as the role playing really helped to connect amongst the online environment

All the knowledge I acquired related to how to support individuals that have been impacted by a critical incident.

The instructor was very knowledgeable and took his time explaining things. The Model itself is very useful.

Directly addressed issues relating to suicide.

There were lots of examples, powerpoint, videos. Had time to practice a role play ( 3 different ways). Was given a pocket size SAFER R Model card.

It was engaging, concise, and allowed for a lot of comfort in the class.

It was very informative, I enjoyed the role playing and doing group work to get other people’s perspective on things. We moved at a good pace when going over the material.

It was nice to have options to keep your hands busy. Steve’s knowledge was great, and he took the time to connect personally and authentically.

The instructor was very knowledgeable

Steve is a good presenter. Keeps things light and entertaining while posing questions that explore the functionality of material. Always open to questions and exploring new perspectives.

The instructors knowledge and experience with the material. The amount and length of breaks was much needed given the amount of theory involved.

The presentation was clear and to the point

I appreciate in-class teaching as I get more out of this process. It was a great refresher for me and I learned a few new things. They are all tools in my toolbox.

I liked its uniformity of content process

Presenters knowledge of the material and eagerness to engage the group.

The instructor spoke clearly, understood adult learning, and managed the group in an effective way.

Clarification of key points that were, somewhat, ambiguous. A good reinforcement of the structure of the model.

Measured pace, accessible, appropriate exercises

We practice what was taught to us in the class room in the moment.

Every facilitator has a different background, thus a slightly different approach. Our Instructor was knowledgeable, flexible, listened well and made the presentation relaxing. It was excellent refresher and you always learn something new!

The relaxed feel, more breaks, which led to more discussion among students.

Steve was very inclusive in addressing and answering all questions. Clear materials and great examples.

-Instructor was very friendly and knowledgeable.

Having demonstration videos was very helpful.

I liked learning about the different types of interventions.

I liked the practical tips for conducting a session. It feels nice to know that I am armed with knowledge to be able to help others in a crisis now!

The instructor was comfortable with the material

Material was great, educator was very knowledgeable. Enjoyed the way the material was presented and working through scenarios.

I enjoyed the educational exercises . I felt like they gave us an understanding of what we need to do during Crisis intervention.

I enjoyed the hands on parts the most.

I liked that the information being presented was broken down and for me, it was straight forward and not too wordy. Meeting in small groups throughout the training was a good way to break it up and network with other professionals in the field.

I liked the frameworks and structure this course taught.

I enjoyed all the education. Enjoyed being able to mock the situations.

Relate-ability. Real life examples that were pertinent to setting.

dividing into groups

The content was very relevant. The presenter was good at interacting and having audience engagement Effective storytelling and examples were given to give a clear understanding. Well-timed and paced well.

It was in a casual setting

Presenter was knowledgeable and used lots of real-life scenarios to help with our learning. Engaging slides and visuals

I thoroughly enjoyed the conversation based on the wealth of experience from the instructor

I liked the group discussions and watching videos.

Did very well at facilitating online training and setting expectations.

The quality of information provided and the professional instructor

The approach taken by the instructor about the concepts and introduction of the material.

The knowledge of the instructors.

Personal experience of the instructor was relevant to the work my organization does. Builds credibility as an instructor.

The Instructor 1005 made the content and presentation

Role play and ability to prepare with a team prior to the actual role play.

The instructor set a really good pace and provided adequate time for the activities.

The course material was well laid out and informative.

The detailed information , and how it was presented by the instructor

The activities/practical sessions

Instructor was very knowledgeable on the subject material. Related to his group from firsthand experiences.

its good material and i like having information to be prepared to help my colleagues when called up.

Presenter was very knowledgeable

I thought the material was presented in way that supported effective learning.

-Subject matter presented by an experienced instructor with real world experience. -Opportunity for discussion. -Practiced interventions and beneficial feed back received.

Interactive format of course; a lot of discussion that was open and honesty. The course material was excellent and the instructor was very knowledgeable.

The way that it was presented. It wasn’t boring

All content was covered. Additional resources were provided. Break out rooms to practice skills were helpful.

It was informal where discussions could take place. The instructor was knowledgeable and patient. The pace of the presentation was also appropriate, easy to keep up with.

Our Instructor Steve was a wealth of knowledge! Often time when Ive done courses outsourced for EMS its someone not versed on our field causing a disconnect between myself and the instructor. That was not the case with this class and instructor. Steve was very approachable, knowledged, and kept the class engaged. Its rare to find someone so passionate in their field and it was a delight to learn from him. I will be looking to refreshing this course with him again in the future.

Interesting, interactive. Useful information

Very informative, able to apply to real life scenarios

Interactive group scenarios

It’s was all very informative

I enjoyed the system 1&2 thinking/ logic

Informative and great knowledge

Easy to follow along between training guide and presentation provided by presenter

Great instructor and delivery

The pace of delivery was perfect for adult learning. The conversations and examples were relevant and understandable

Formatting and slides were easy to follow. Lots of time for discussion and questions.

Had great tools for CISM.

Instructor was charismatic and made the material enjoyable & engaging

Steve and his depth of knowledge

The interaction – although it was zoom the instructor kept the team busy and intrested in the topic

Great instructor, was able to relate and provide additional related information through personal experiences.

I appreciated the pace and ability to adapt based on what peoples experiences/understanding was. I think Steves ability to take breaks when he did was incredibly helpful to keep people from getting tired and staying engaged.

Very experienced/knowledgeable instructor

Discussion and presentation of material.

Good “crash course”. Relaxed learning environment.

Interactive Scenarios

The instructor. He made things very relatable and did an excellent job balancing the content vs questions.

Excellent instruction

Discussed a wide range of topics

Having the class discussions and learning from another. Listening to Steves experiences which helped me understand the content more.

Appreciated the breaks as some of the topics were difficult

Relevant material, presented in a way to build to a good understanding.

Very informative with slides that broke down the information into more easily digestible sections. The pocket/wallet cards are also immensely helpful for those of us that will not be doing this on a regular basis (hopefully).

examples and scenarios, as well as instructor knowledge and experience

Knowledge of instructor

The presentation was very in-depth and comprehensive across a wide band of users. I appreciated how Steve adapted the material to support the particular issues miners face. I was brand new to this kind of training and the course itself was linear and easy to follow. The facilitator drove it home with his own and others’ experiences. The role playing was very helpful.

I felt the pace was well handled and the material was strong

I liked that it was kept fairly simple and that it did not involve actually talking about everyone’s personal experience with trauma. I was worried that the training was going to end up being filled with people trauma dumping (for a lack of better words). By the instructor not sharing too much of their experiences (which I’m sure they have) I think they set the tone on what we were there to focus on.

i like that the instructor knew his information

The conversations we had about the content and real life scenarios within our working context. I feel the course is extremely helpful for anyone who works in environments where there are CI.

I was looking forward to learn more about the Advanced CISM process for group intervention. It was nice to be able to confirm or challenge at times what we do and how we proceed in our organization.

Steve had a challenging group to work with. We were large, online and quiet. It took some time to break the ice, but he was patient and I appreciated how it played out on day 2.

It flowed freely and allowed for discussion

the questions that prompted good discussions.

Interactive Conversation around Topics

Steve’s cadence was absolutely perfect, I felt that I could follow along easily and was able to understand his presentation very well.

Steve’s knowledge and sense of humor

Steve was calm and engaging. Created a safe place for every participant to engage. H8s knowledge of the ICISF. Materials and relevant experience made it easy to follow

I like that there was a lot of interaction and wasn’t all just slides and reading through the manual.

The knowledge of the facilitator

collaboration with other participants

Steve is really good at sharing this knowledge and made it very easy for us to integrate the content

It neatly brought together a whole lot of information and activities that I was looking for to further my knowledge and skills of CISM

Steve ensured the material was engaging, with lots of discussion and time to share our thoughts

Most courses where you have group activities where you break apart from the main learning were of not much value to me. With this course that was not the case. The structured way this was handled was excellent and gave us an opportunity to try the things we were learning and having an observer give feedback made it a great resource

I liked the examples given. It helped me understand how to put theory into practice

The presenters were awesome!

interactive, good discussion

both instructors were well prepared, knew the material and very effective in delivering the product/information

Facilitators were knowledgeable and engaging. It was delivered in an easy to follow format and provided opportunity for discussion and mock scenarios. As this was virtual I appreciated the built in breaks to step away for the computer screen.

The instructors the content

I think we could have done some of the presentation on our own. Less reading a presentation time. But it was fine. Just trying to find something I liked less.

Zoom call set-up (although I know it was necessary due to the timing of our course).

How out of date some of the info was. The Videos were a little painful to watch and sometimes contradicted what our instructor had told us as advice had changed since the videos were produced. The powerpoint was also not very appealing and quite old fashioned.

The video’s need some updating.

It was all very good!

Was not particularly informative (i.e. not new information) for mental health professionals. Took the training as part of CISM, not realizing in advance that it was not CISM-specific training.

The review and video about brain functioning, it was quite clinical and not easy for me to follow, did not hold my attention.

I expected more from the course; I was disappointed

It was missing debrief and unstructured time to provide scenarios of things we’ve dealt with since receiving the original training and having our counterparts chime in on ideas of how to. Out team now has baggage after doing CISM for a few years and thought there would be added value in bouncing experience within the room.

I am not a big fan of exercises- group work and I just prefer to listen to the information. I realise that the exercices have their function but I am just not a fan of it.

Not Corrections specific but rounded enough that it wasn’t really an issue.

It was a little bit short, I would have liked to have more time in really learning the material and practicing

I have no complaints

I feel like in ‘scenario’ based situations things don’t feel as natural as they would in a real life situation, but that is unavoidable and the practice is necessary.

Workbooks and slides were not always in sync.

some material repetitive

Nothing, it was a great presentation!

Not much can be send in this area as for me it was very well planned.

very fast paced, hard to keep up with the material

I don’t care for the smudging part because if anyone needs that it should be done in private, not in the training.

I wish there was more emphasis on community work

That the presentation was relevant to every day life.

i I found 3 days was to much

I believe the content could have been delivered in 2 days rather than 3

Really not a thing maybe could be only 2 days instead of 3 days

This was an elementary or introductory course. Me and my team mates were expecting preparation and follow thru on major crisis and/or community trauma. Good course for those not already doing the work – would be good for new hires

some of the slides need updating

Images/eye appeal of the powerpoint

Not Indigenous based and failed to incorporate traditional Indigenous knowledge into the process

content did not match the slides. the slides are too wordy

I like that mental health was discussed and a large focus, I think that is needed; however, as I have a professional background in mental health, I did not take away much from this assisting individuals course. I gained more from the group crisis training. That is just a personal thing though.

links from instructor to book material

The only criticism, is the slides were not connected entirely to the hand out material. I am a note taker, and had a hard time finding and following the information shown on the slides.

Not enough practical suggestions of how to actually put the skills into practice properly within our institutions and the prison set-up/layout/routine/culture.

role plays are always difficult as many participants go off in tangents during the debriefing afterwards.

Lack of understanding of a correctional environment

i dont know if i had anything least about anything

It was too short, would’ve been great if it was a week workshop

Nothing, some topics were touching like Suicide.

I cannot think of anything that I did not like about the presentation or the material.

The pace, it was not consistent, too slow and then rushed at the end.

Online format, lack of depth and examples in the content

The first day was a bit dry, the theory is needed but I would have liked more practical or group worked mixed in throughout.

The visuals and opportunities to participate through zoom were lacking

Two days over zoom was exhausting, and I found I lost focus often. I understand the nature of the training is hard to deliver in person but I just really struggle to stay engaged in zoom trainings.

The group and I were expecting more information on the process of diffusing and debriefing for individuals, given that large group debriefs are not appropriate nor possible for our organization and the nature of our work. Our leadership is heavily trained in crisis intervention and the science behind the body/brain response to trauma, so the course felt introductory. The material in day 2 was more in line with our needs, but still didn’t offer details for best debriefing practice (e.g., timeframes/time of intervention)

The presentation did not match the course material that I downloaded and printed. I appreciate when these match and I can listen to the presenter and make notes on the printed pages in my hands. Steve was great about providing handouts from the current presentation afterwards so this was helpful. However, overall I find it very frustrating and difficult to focus when the presentation does not match the hand out!!

Early start time LOL 630AM Alberta time

I found there to be a lot of material in a relatively short amount of time. At times there was “information overload”.

Confusing information between the presentation, workbook and guidebooks. It was often hard to follow along and take notes.

Content is getting old, and needs updated. The videos are terrible. Contact our group if you ever want to re-shoot 🙂 – we did a great job in our practice groups

Some of the group debrief didn’t feel relevant as a clinician would be facilitating

Need to incorporate a clear plan about assessing people if suicidal and what to do in that moment

I found the content could have been presented in a better way. Even with the printed PDF there was no flow to the content.

Lots of content, and a little bit overwhelmed.

Nothing. I thought it was well done. In person would’ve been easier – virtual training is always a bit more difficult.

The fact it was on Zoom.

The training being presented through Zoom.

Would prefer in-person over virtual, but again, excellent training.

Nothing, all was good!!

It seemed disorganized at times and I feel the course would have been more beneficial with more scenarios to see the material in action.

It was a long three days of sitting in a classroom and it felt like the material could have been condensed.

material was not condensed enough.

I found the 3 days very long. The first day of the training was fairly basic review for mental health professionals, but I can understand that this is important information to review.

monotone voice, length of course- drawn out to much

presentation and material did not match up at times

the first two days could have been online for healthcare workers who do individual crisis intervention on a daily basis.

I found that the presentation was ik. If I had the book materials prior to the course, it would have been much better

I think it could’ve been a little more targeted to the professions taking the class.

The length. I think most of us had the entry level intro.

It was long over 3 days, would have enjoyed more group time

An FM system/microphone would have been useful since it was a bit hard to hear everything.

A lot of audible learning/lecturing

I enjoyed all of the presentation.

the presentation, including slides and content were not connected to the manual’s. References appeared to be instructor’s personal choice rather then concurrent with the content references around effectiveness and efficacy of the program were very old and out dated

I found the days to be long, and thought that perhaps more practice of the group debrief could have been beneficial.

The course seem weighted in the wrong direction. We spent a lot of time on the individual work and too little on critical incident training for groups. That section felt rushed.

I wish it was a bit more structured and more theory based. We spent a lot of time on introductions but very little time on anything else. I also wish that there was somewhat less time spent on the individual model.

Not so much about the presentation, I just didn’t know how my employer planned to use, so examples related to my workplace would be useful.

In our group it was people who are skilled in these areas at baseline with trauma experience and experience caring for people who have endured trauma, so being able to shift gears a bit in the presentation would have been helpful!